Contact

Contact Ruby Luxury

Ruby Luxury is a New York–based mother-daughter business. Questions about a product, order, shipping, return, refund, or authenticity concern are welcome.

Customer Support

Email: contact.rubyluxury@gmail.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time, excluding holidays.

Expected response time: We typically respond within one business day. Messages received outside support hours are reviewed on the next business day.

For order questions, please include your order number. For product questions, include the product name or product-page link so we can assist you accurately.

Based in New York

Our available handbag and accessory inventory is held, inspected, packed, and shipped from New York. Online customer service is provided during the hours listed above.

Before You Order

Need another detail about a designer item? Contact us before purchasing and we will help with the available condition information, measurements, photos, included accessories, or authenticity-related product details.