Return & Refund Policy

Last updated: August 5, 2026

Ruby Luxury wants you to feel confident when purchasing from our limited designer inventory. Please review the terms below before placing an order.

15-Day Return Window

You may request a return within 15 calendar days after your order is delivered. To begin a return, email contact.rubyluxury@gmail.com with your order number and reason for the request. Please wait for return instructions before sending an item back.

Return Eligibility

Returned items must be unused, unworn, unaltered, and in the same condition in which they were received, with all original tags, accessories, dust bags, packaging, and authentication or care materials included.

Items that show wear, damage, missing components, or alteration may be refused or may receive a reduced refund when permitted by law.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or materially different from the listing.

We strongly recommend using a trackable and insured shipping method because Ruby Luxury is not responsible for return packages lost or damaged in transit.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photos of the item and packaging so we can review the issue.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return is due to an error by Ruby Luxury or as otherwise required by law.

Your bank or payment provider may require additional time to post the refund.

Exchanges

Because many Ruby Luxury items are available in a quantity of one, direct exchanges may not be possible. Contact us, and we will help determine whether another available item is suitable.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing or shipped.

Contact

Questions about a return or refund may be sent to contact.rubyluxury@gmail.com.

---

Shipping Policy

Last updated: August 5, 2026

Ruby Luxury ships authentic designer handbags and accessories from our available inventory. Shipping options, rates, and available destinations are displayed at checkout based on the delivery address.

Order Processing

We aim to process in-stock orders within 1–3 business days, excluding weekends and holidays.

Processing may take longer during high-volume periods or when additional order verification is required.

Shipping Rates and Delivery Estimates

Available shipping methods, costs, and estimated delivery times are shown at checkout.

Delivery estimates begin after the order has been processed and accepted by the carrier. Carrier delays, weather, holidays, customs, and other events outside our control may affect delivery.

Tracking

When tracking is available, a shipping confirmation email will be sent to the email address used at checkout.

Tracking information may take time to update after the carrier receives the package.

International Orders

International availability is determined at checkout.

Customers are responsible for any import duties, taxes, customs charges, brokerage fees, or other destination-country charges that are not collected at checkout. Customs processing may delay delivery.

Address Accuracy

Please review your shipping address carefully before completing checkout.

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing, and customers may be responsible for costs caused by an incorrect or incomplete address.

Lost, Delayed, or Marked-Delivered Packages

If tracking shows a delay or delivery issue, first check the carrier’s tracking page and confirm the address used for the order.

If the package remains unresolved, contact us at contact.rubyluxury@gmail.com, and we will help review the available carrier options.

Ruby Luxury is not responsible for delays caused by the carrier, customs, weather, or an incorrect address, except as required by law.

Damaged Packages

If an order arrives damaged, save the item, packaging, and shipping label and contact us promptly with clear photos.

We will review the issue and assist with the appropriate next step.

Contact

Shipping questions may be sent to contact.rubyluxury@gmail.com.