Customer Support

Ruby Luxury is a New York–based mother-daughter business. We are available to help with product questions, orders, shipping, returns, refunds, and authenticity concerns.

How to Reach Us

Email: contact.rubyluxury@gmail.com

Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time, excluding holidays.

Expected response time: We typically respond within one business day. Messages received outside support hours are reviewed on the next business day.

Based in New York

Our available handbag and accessory inventory is held, inspected, packed, and shipped from New York.

For Faster Assistance

For an order question, include your order number.
For a product question, include the product name or product-page link.
For a damaged or incorrect order, include clear photos of the item and packaging.
For an authenticity concern, include the order number, a description of the concern, and supporting photos.

You may also use our Contact form.