Return & Refund Policy

Return & Refund Policy

At Ruby Luxury, your satisfaction is our top priority. We want you to love every purchase, and we've made our return process simple and straightforward.

15-Day Return Window

You have 15 days from the date of delivery to return eligible items for a full refund or exchange. This gives you time to try on your purchase and make sure it's perfect for you.

Easy Returns Process

Step 1: Contact us at [your email] with your order number and reason for return
Step 2: We'll provide you with a return authorization and instructions
Step 3: Ship the item back in its original condition
Step 4: Receive your refund within 5-7 business days after we receive your return

Return Requirements

To ensure a smooth return process, items must be:

✓ Unworn, unused, and in original condition
✓ With all original tags attached
✓ In original packaging (dust bags, boxes, etc.)
✓ Accompanied by proof of purchase

What Can Be Returned?

Eligible for Return:

• Dresses and clothing items (unworn with tags)
• Handbags and accessories (unused in original packaging)
• Items purchased at full price or on sale

Final Sale Items (Non-Returnable):

• Items marked as "Final Sale" at checkout
• Intimate apparel or swimwear (for hygiene reasons)
• Items without original tags or packaging
• Damaged or worn items

Refund Method

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return. You'll receive an email confirmation once your refund has been processed.

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange, and we'll do our best to get you the perfect piece.

Shipping Costs

• Return shipping: Customer is responsible for return shipping costs unless the item is defective or we made an error
• Exchange shipping: We'll cover shipping costs for exchanges due to defects or our errors

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact.rubyluxury@gmail.com with photos. We'll arrange for a free return and send you a replacement or issue a full refund, including original shipping costs.

Questions?

We're here to help! If you have any questions about returns or need assistance, please don't hesitate to reach out to our customer service team at [your email]. We typically respond within 24 hours.

This policy applies to purchases made at RubyLuxury.us. We reserve the right to refuse returns that don't meet our return requirements.