Shipping Policy

Last updated: July 30, 2026

Ruby Luxury ships available designer handbags and accessories from inventory held by our business. Shipping methods, rates, available destinations, and estimated delivery times are displayed at checkout based on the delivery address.

Order Processing

We aim to process in-stock orders within 1–3 business days, excluding weekends and holidays. Processing may take longer during high-volume periods or when additional order verification is required.

Shipping Rates and Delivery Estimates

Available shipping methods, costs, and estimated delivery times are shown at checkout. Delivery estimates begin after the order has been processed and accepted by the carrier. Carrier delays, weather, holidays, customs, and other events outside our control may affect delivery.

Tracking

When tracking is available, a shipping confirmation email will be sent to the email address used at checkout. Tracking information may take time to update after the carrier receives the package.

International Orders

International availability is determined at checkout. Customers are responsible for any import duties, taxes, customs charges, brokerage fees, or other destination-country charges that are not collected at checkout. Customs processing may delay delivery.

Address Accuracy

Please review your shipping address carefully before completing checkout. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing, and customers may be responsible for costs caused by an incorrect or incomplete address.

Lost, Delayed, or Marked-Delivered Packages

If tracking shows a delay or delivery issue, first review the carrier’s tracking information and confirm the address used for the order. If the package remains unresolved, contact us at contact.rubyluxury@gmail.com and we will help review the available carrier options. Ruby Luxury is not responsible for delays caused by the carrier, customs, weather, or an incorrect address, except as required by law.

Damaged Packages

If an order arrives damaged, save the item, packaging, and shipping label and contact us promptly with clear photos. We will review the issue and assist with the appropriate next step.

Contact

Shipping questions may be sent to contact.rubyluxury@gmail.com.